Professional Philosophy

I often hear the expression "You can't please everyone." I don't believe this to be true. A person can do anything if they are truly committed to their goals. I have achieved a 100% Client Satisfaction rating for three decades in an industry that can be difficult to maintain such a record. Here is why:

I believe your word is your bond and that any promises made should be kept, in no uncertain terms.

I believe a Realtor should exemplify honesty, integrity, professionalism, and courtesy. These are not just words and should be incorporated into one's life, inside and outside of the work environment.I believe a Realtor should explain, word for word, every document presented to their clients.I believe a Realtor should respond promptly to their clients inquiries at all ours of the day and night.I believe a Realtor should be present the entire transaction. And this includes being present at all inspections, appraisals, and walk-throughs.Most important, I believe a Realtor should be more than just a Realtor. A Realtor should also be a confidant, advisor, and family friend to their clients.

Professional Standard

Many real estate agents know the tricks of the trade, few know the trade. This is where I stand out.For over a decade, I have been providing the highest standard of quality service, knowledge, and advice to the clients I represent. I never forget that this is the most important investment of their lives and should be provided the easiest and smoothest transaction possible to ease their concerns during what can be a stressful time.

During the past 30+ years I have been, for volume sales, awarded the Bay East Assoc. "Masters Award, The Coldwell Banker "International Diamond Society", and "Presidents Club" Awards. The most important award I have received is the gratitude and friendships formed with the individuals/ families I have had the pleasure of representing.

By having a strong belief in this mindset, I have been able to maintain my 100% Client Satisfaction rating for the past eighteen years.

Personal Background

Prior to my current adventures in real estate, I was once an executive chef. Being a chef early in life taught me many valuable lessons about true customer service. I think this is why becoming a Realtor was such an easy transition. Being a genuine "temperamental Chef" allowed me to set the highest standards for the clients who graced me with their patronage. I remember that every time I hired a new employee, they had to memorize one simple phrase:"Serve one great meal and they will tell their three closest friends. Serve one bad meal and they will tell everyone they ever meet for as long as they live."I apply this phrase to all aspects of my professional life, thus I feel I have risen to the top in regards to providing an unparalleled quality of service and dedication.

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